Terms and Conditions

Last updated: October 23, 2026

1. Acceptance of the Terms

The SocialQo Service is provided by KRISWA International, IFZA Property FXCO Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. By accessing and using the SocialQo platform (the "Service"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not accept these Terms, please do not use the Service. Continued use of the Service after any changes to the Terms constitutes acceptance of those changes.

2. Description of the Service

SocialQo is a social media management platform that allows users to:

  • Connect and manage multiple social media accounts (Facebook, Instagram, Twitter/X, LinkedIn, TikTok, YouTube, Pinterest, Google Business, Threads).
  • Create, schedule and publish content across multiple platforms at once.
  • Generate AI-assisted content through the Anthropic API.
  • Track performance metrics and analytics for published posts.
  • Collaborate with their team through shared workspaces.
  • Access a public API for custom integrations (Agency plan).

3. Registration and Account

To use the Service you must create an account and provide accurate and complete information. You are responsible for:

  • Keeping your login credentials confidential.
  • All activity that takes place under your account.
  • Notifying SocialQo immediately of any unauthorised access.
  • Keeping your account information up to date at all times.

You must be at least 16 years old to use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Plans and Subscriptions

The Service is offered through several subscription plans:

  • Starter: core features for individual users.
  • Professional: advanced features including Brand Voice and extended analytics.
  • Agency: all features, including the public API, white label and BYOK (Bring Your Own Key).

Prices are shown on the billing page and may change with 30 days' notice. Subscriptions renew automatically at the end of each billing period unless cancelled.

5. Payments and Billing

Payments are processed securely through Stripe. You agree to:

  • Provide valid and up-to-date payment information.
  • Authorise automatic charges for subscription renewals.
  • Pay any applicable taxes.

Refunds may be requested within 14 days of the start of the subscription, provided the Service has not been used in a significant way. After that period, no refunds are issued for partial periods.

6. Acceptable Use

You agree not to use the Service to:

  • Publish content that is illegal, defamatory, offensive, discriminatory or that infringes the rights of third parties.
  • Distribute spam, malware or fraudulent content through the connected platforms.
  • Violate the terms of service of the connected social media platforms.
  • Attempt to gain unauthorised access to the systems or data of SocialQo or of other users.
  • Use the Service in a way that compromises the security, performance or availability of the platform.
  • Resell or redistribute the Service without written authorisation.

7. User Content

You retain all intellectual property rights in the content you create and upload through the Service. You grant SocialQo a limited, non-exclusive, revocable licence to:

  • Store, process and display your content within the Service.
  • Publish your content on the connected social media platforms, as requested by you.
  • Generate previews and thumbnails of your media.

You are solely responsible for the content you publish and warrant that you hold the rights required to publish it.

8. AI-Generated Content

The Service offers AI-powered content generation (Anthropic API). You acknowledge that:

  • AI-generated content is a suggestion and must be reviewed before publishing.
  • SocialQo does not guarantee the accuracy, originality or suitability of generated content.
  • You are responsible for reviewing and approving all content before it is published.
  • Content submitted for AI generation is not used to train artificial intelligence models.
  • Use of the AI feature is subject to the limits of your chosen subscription plan.

9. Third-Party Platform Integrations

The Service integrates with third-party social media platforms through their official APIs. You acknowledge that:

  • Use of these integrations is subject to the terms of service of each platform.
  • SocialQo is not responsible for changes, limitations or outages of third-party APIs.
  • Available features may vary according to the policies of the connected platforms.
  • OAuth tokens are stored in encrypted form and can be revoked by you at any time.

10. Teams and Collaboration

Team features allow multiple users to collaborate within a shared workspace. The team owner is responsible for:

  • Managing member roles and permissions (owner, admin, member, viewer).
  • Ensuring that all team members comply with these Terms.
  • Managing the team's billing and subscription.

11. Intellectual Property

The Service, including its software, design, trademarks and all original SocialQo content, is protected by intellectual property laws. You may not copy, modify, distribute or create derivative works of the Service without written authorisation.

12. Limitation of Liability

To the extent permitted by applicable law:

  • The Service is provided "as is" and "as available", without express or implied warranties.
  • SocialQo is not liable for indirect, incidental, special or consequential damages arising from use of the Service.
  • SocialQo's total liability shall not exceed the amount paid by you in the 12 months preceding the event giving rise to the claim.
  • SocialQo is not liable for data loss, failure to publish content or Service interruptions caused by third parties.

13. Indemnification

You agree to indemnify and hold harmless SocialQo, its officers, employees and contractors from any claim, damage, loss or expense (including legal fees) arising from:

  • Your breach of these Terms.
  • Content you publish through the Service.
  • Your infringement of third-party rights.

14. Suspension and Termination

SocialQo reserves the right to suspend or terminate access to the Service in the event of:

  • Breach of these Terms or of the acceptable use policy.
  • Non-payment of the subscription.
  • Fraudulent or illegal activity.
  • A request by you to delete your account.

Upon termination, you may request an export of your data within 30 days of notice. After that period, your data will be deleted in accordance with our Privacy Policy.

15. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will notify users by email or through a notice in the Service at least 30 days in advance. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

16. Governing Law

These Terms are governed by Italian law.

17. Contact

For any questions about these Terms and Conditions, you can contact us at:

Email: info@socialqo.com

Service provider: KRISWA International
IFZA Property FXCO Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@kriswa.ae